At Pixels and the Beast, we strive to ensure customer satisfaction. However, the following conditions may void the refund policy:
- A discounted package has been chosen.
- The primary design concept has been approved.
- You have demanded revisions.
- Urgent design projects are non-refundable.
- The cancellation has been made due to reasons non-related to the company.
- The client is unresponsive or out of contact for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- No refund can be claimed/processed once after the final files have been delivered to you following your request.
- Refund and revision explicitly does not apply on items offered free.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
- In case of logo, refunds will not be entertained once client has shared positive feedback on revisions and design is sent for final files.
- Refund will not be applicable on the work outsourced by third party.
Note: We reserve the right to hold or reject any project or cancel the contract whenever it deems necessary. After the refund/dispute, you will not have any rights to use the designs for any purpose; they will be our sole property. The company will retain ownership of the designs.
How to Claim Your Refund
You can send us an email at billing@logoliberty.com for a refund request. Our billing department will respond as soon as we receive your request. The process will be initiated after the required analysis is completed.
